Terms of Service

Last updated September 08, 2025

Agreement to Our Legal Terms

We are VitaLab Limited (“Company,” “we,” “us,” or “our”), a company registered in England.

We operate the website https://www.vitalab.uk (the “Site”), along with any related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at enquiries@vitalab.uk or by mail at:

VitaLab Limited
3rd Floor, 86–90 Paul Street
London, EC2A 4NE
England

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and VitaLab Limited, concerning your access to and use of the Services. By accessing the Services, you confirm that you have read, understood, and agreed to be bound by these Legal Terms.

IF YOU DO NOT AGREE WITH THESE LEGAL TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are expressly incorporated by reference. We reserve the right, at our sole discretion, to modify these Legal Terms at any time. We will notify you of changes by updating the “Last updated” date at the top of these Legal Terms.

The Services are intended for users who are at least 18 years of age. Persons under 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

1. Our Services

2. Intellectual Property Rights

3. User Representations

4. Products

5. Purchases and Payment

6. Return and Refund Policy

7. Prohibited Activities

8. Contribution Licence

9. Guidelines for Reviews

10. Third-Party Websites and Content

11. Services Management

12. Privacy Policy

13. Term and Termination

14. Modifications and Interruptions

15. Governing Law

16. Dispute Resolution

17. Corrections

18. Disclaimer

19. Limitations of Liability

20. Indemnification

21. User Data

22. Electronic Communications, Transactions, and Signatures

23. Miscellaneous

24. Contact Us

1. Our Services

The information provided via the Services is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be unlawful, or which would subject us to registration or licensing requirements. Users who access the Services from outside the United Kingdom do so on their own initiative and are responsible for compliance with local laws.

2. Intellectual Property Rights

Our Intellectual Property
We are the owner or licensee of all intellectual property rights in our Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos (the “Marks”).

All Content and Marks are protected by UK and international copyright, trademark, and unfair competition laws. The Content and Marks are provided “as is” for your personal, non-commercial use only.

Your Use of Our Services
Subject to compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to:

• access the Services; and

• download or print a copy of any portion of the Content you have lawfully accessed, solely for your personal, non-commercial use.

No other use is permitted without our express written permission. Any breach of this section will result in immediate termination of your right to use our Services.

Submissions
By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submissions. We shall own them outright and may use and disseminate them for any lawful purpose without acknowledgement or compensation to you.

You are solely responsible for the content you post or upload and agree not to submit material that is illegal, harassing, defamatory, obscene, misleading, or infringes on third-party rights.

3. User Representations

By using the Services, you represent and warrant that:

1. You have the legal capacity to agree to these Legal Terms.

2. You are not a minor in your jurisdiction.

3. You will not access the Services through automated or non-human means.

4. You will not use the Services for unlawful purposes.

5. Your use will comply with all applicable laws and regulations.

We reserve the right to suspend or terminate your access if you provide false, incomplete, or misleading information.

4. Products

We make every effort to display our products accurately. However, we cannot guarantee that colours, features, or specifications will always be error-free or identical to your display. All products are subject to availability, and prices may change without notice.

5. Purchases and Payment

Payments are securely processed via Stripe.

By purchasing, you agree to provide accurate billing information and authorise us to charge your selected payment method for all costs, including shipping and applicable taxes.

We may refuse or cancel orders at our discretion, including where we suspect fraud, misuse, or resale activity.

6. Return and Refund Policy

Please review our Return and Refund Policy posted on the Site before making any purchase.

7. Prohibited Activities

You agree not to misuse our Services, including but not limited to:

• engaging in unlawful, abusive, or fraudulent activities;

• attempting to gain unauthorised access to systems;

• uploading malicious software or harmful code;

• scraping or harvesting data without permission;

• impersonating others;

• infringing on intellectual property rights;

• harassing or threatening staff or users.

8. Contribution Licence

By submitting feedback, suggestions, or reviews, you grant VitaLab Limited a perpetual, royalty-free licence to use such contributions for any purpose.

You retain ownership of your content but agree not to hold us liable for its use.

9. Guidelines for Reviews

Reviews must:

• reflect genuine personal experience,

• avoid offensive, discriminatory, or illegal content,

• not contain false or misleading claims.

We may remove or refuse reviews at our discretion.

10. Third-Party Websites and Content

The Services may link to third-party websites or content. We do not control or endorse such third-party material and accept no liability for losses arising from their use.

11. Services Management

We reserve the right to:

• monitor the Services for violations,

• restrict or disable access at our discretion,

• remove excessive or harmful content,

• take legal action where necessary.

12. Privacy Policy

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Legal Terms.

13. Term and Termination

These Legal Terms remain in effect while you use the Services. We may suspend or terminate access at any time for breach of these Legal Terms or applicable law.

14. Modifications and Interruptions

We reserve the right to modify or discontinue the Services at any time. We are not liable for losses caused by downtime, suspension, or discontinuance of the Services.

15. Governing Law

These Legal Terms are governed by the laws of England and Wales. Both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

16. Dispute Resolution

Informal Negotiations
Parties agree to attempt informal resolution of disputes for at least 30 days before pursuing arbitration.

Binding Arbitration
Disputes will be resolved by arbitration in London, England, under the European Court of Arbitration rules. Proceedings will be in English.

Restrictions
Arbitration will be individual only. Class actions and representative actions are not permitted.

17. Corrections

We reserve the right to correct any errors, inaccuracies, or omissions in our Services without prior notice.

18. Disclaimer

The Services are provided “as is” and “as available.” We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

19. Limitations of Liability

To the maximum extent permitted by law, VitaLab Limited, its officers, employees, or agents shall not be liable for indirect, consequential, or incidental damages.

20. Indemnification

You agree to indemnify and hold VitaLab Limited harmless from claims, liabilities, and expenses arising from your use of the Services or breach of these Legal Terms.

21. User Data

We may retain and use certain data relating to your use of the Services. You are responsible for backing up your own data.

22. Electronic Communications, Transactions, and Signatures

By using the Services, you consent to electronic communications and agree that electronic records and signatures carry the same legal force as written documents.

23. Miscellaneous

These Legal Terms constitute the entire agreement between you and VitaLab Limited. If any part is found unlawful or unenforceable, the remaining provisions remain valid.

24. Contact Us

Phone: +44 20 3576 4839
Email: enquiries@vitalab.uk
Address: 86-90 Paul St, London EC2A 4NE, United Kingdom

Support Hours:
Monday to Friday: 09:00 AM to 5:00 PM

Company Information:
Company Name: VitaLab Ltd
Company Reg No: 13110728