Returns and Refunds

We accept returns only for new, unopened products. Final sale items cannot be returned.

Returns are accepted within 30 days of delivery.

To be eligible for a return, items must be unused, in their original packaging, with all tags and accessories included.

Use our Returns Portal to begin your return: vitalab.uk/a/service.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Please note: items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping unless the item is damaged or incorrect.

Refunds are processed within 7 business days after we receive your return. They are issued to the original payment method.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges are not available at this time. To exchange an item, please return your original purchase and place a new order.

If you have any questions about your returns, just reach out to us at enquiries@vitalab.uk. We usually get back to you within 24 business hours.

Our support team is available Monday to Friday, 8am to 5pm.