Returns and refunds

How to return an order, and how refunds are handled.

Last updated: 24 August 2026


Two separate things

Standard returns cover new, unopened products within 30 days. The 60-day money-back guarantee is different — it covers your first order even if opened and taken, provided you have used it consistently.

1. The 60-day money-back guarantee

Migralief is designed to be taken daily over an extended period, so a week tells you very little. If you have taken it consistently and don't feel it has worked for you, contact us within 60 days of delivery for a full refund on your first order.

Email enquiries@vitalab.uk with your order number. No forms, and you do not need to return the pack.

2. Standard returns

New, unopened products in their original packaging, within 30 days of delivery. Items must be unused and sealed. Final sale items cannot be returned.

3. How to start a return

Use the Returns Portal. If your return is accepted we will send a return label and instructions.

Items sent back without requesting a return first cannot be accepted.

4. Return shipping costs

You are responsible for return shipping unless the item is damaged, incorrect or faulty, in which case we cover it.

5. Refunds

Processed within 7 business days of us receiving your return, to the original payment method. Your bank may take a few days longer to show it. Shipping fees are non-refundable unless the return is due to our error.

6. Damaged, faulty or incorrect items

Email us within 48 hours of delivery with your order number and a photo. We will send a replacement or issue a refund and cover return postage.

7. Exchanges

We do not offer exchanges. Return your original purchase and place a new order.

8. Your statutory rights

Under the Consumer Contracts Regulations you have 14 days from delivery to cancel an online order and a further 14 days to return it. Sealed goods unsuitable for return once opened for health or hygiene reasons are excluded once unsealed. Nothing here affects your statutory rights.

Need help?

Email enquiries@vitalab.uk and we'll reply within 24 business hours. Support is available Monday to Friday, 8am to 5pm.

VitaLab products are food supplements and should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.