Cancellations Policy
Last updated: 8 April 2026
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there.
See our Returns Policy for more details on returns and refunds.
Pre-order
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you cannot cancel the order, but you can request a full or partial refund.
See our Returns Policy for more details on returns and refunds.
Need help cancelling?
Email enquiries@vitalab.uk and we will respond within 24 business hours.