Cancellations policy

A subscription sends repeat deliveries at the frequency you choose. Your payment details are stored securely and you are charged for each delivery as it ships, unless you have paid in advance. Some subscriptions renew automatically. You can cancel at any time.

Every order confirmation email contains a link to manage your subscription. From there you can change frequency, skip a delivery, reschedule, update payment or delivery details, or pause and cancel entirely.

There is no charge for pausing or skipping. If you have trouble, email enquiries@vitalab.uk and we will do it for you.

Email us as soon as possible. We process orders quickly, so changes may not be possible once dispatched. If it has already shipped, you can return it under our Returns and Refunds Policy.

A pre-order is a purchase of a product not yet in stock. We may take no payment or a partial deposit at checkout, then charge the balance on fulfilment. You can cancel a partially paid pre-order that has not been fulfilled. Once fulfilled you cannot cancel, but you can request a refund under the returns policy.

Under the Consumer Contracts Regulations you have 14 days from delivery to cancel an online order. Nothing in this policy affects your statutory rights.