FAQs

Once you place an order, you will receive a confirmation email shortly. Please check your Spam/Junk folder if needed. If you still don’t see it, contact us at enquiries@vitalab.uk.

Orders are processed immediately. If you need changes, contact us as soon as possible. While we cannot guarantee changes, we will do our best to help.

Payment issues may occur due to incorrect details, insufficient funds, or bank security settings. Please try another method or contact your bank.

Handling time is 0–1 business days. Standard delivery takes 2–3 business days, while express delivery takes 1–2 business days.

Standard shipping is free. Express shipping is available for £3.99.

All orders are shipped via Royal Mail.

Yes. Once your order is shipped, you will receive a tracking number via email.

If your order is delayed, please contact us at enquiries@vitalab.uk and we will assist you.

We offer a 30-day return policy. Items can be returned within 30 days of delivery.

Please contact us immediately at enquiries@vitalab.uk with photos so we can resolve the issue quickly.

Refunds are processed within 7 business days after approval and returned to your original payment method.

No, you can checkout as a guest.

You can contact us at enquiries@vitalab.uk or via our Contact Us page. We usually respond within 24 hours.